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FAQ

What's included with each Mako kit?

  • A set of food-safe, custom-designed backflow assembly test hoses with inline filters 
  • 4xAA batteries
  • Certificate of Calibration
  • Laminated test procedures
  • Soft case
  • Bleed hoses (with Mako MK5)

  SEE THE MAKO KIT BEING UNBOXED


How many tests are stored in the Mako?

 

  • The Mako stores six readings. It is designed to store one full type II test. 
  • All captured values can be cleared by holding down the Back button. 
  • A single captured value can be cleared by pressing and releasing the Back button.


Is the Mako waterproof?


What is the battery life of the Mako?

  • 4 x AA alkaline batteries will provide you with months of day-in, day-out testing. When they start running low, the battery life indicator on the screen will show you.
  • When you need to replace them, 4 x AA batteries are easy to come by and cheap so no need to wait for recharging.

How do I get the line pressure reading with the Mako?

The proper time to get the static line pressure reading is indicated on the test procedure sheets. To find the right test procedure for your region, please visit the Test Procedures page. If you don't see your test procedure listed, drop us a line. The below descriptions refer to the USC Manual 10 procedures. 

  • DCVA
    • When?
      • Before attaining the PSID across CV#1
    • How?
      • After closing SOV #2 but before closing SOV #1, press the capture button to record the line pressure
  • RPBA
    • When?
      • After determining the actual PSID across CV #1 
    • How?
      • Close TC#3 and TC#4
      • Verify high side hose remains connected to TC #2
      • Verify TC #2 is open while SOV #2 still closed
      • Open the low bleed valve
      • Press the capture button to record the line pressure
    • SEE IT ON VIDEO
  • PVBA
    • When?
      • After completing the Air Inlet valve opening test
    • How?
      • Move the high side hose over to TC#1
      • Before closing SOV #1 again, press the capture button to record the line pressure
  • SVBA
    • When?
      • After closing SOV #2 and before closing SOV #1
    • How?
      • Press the capture button to record the line pressure

Where can I see the Mako in action?

  • Our YouTube Channel is a great place to see the Mako in use
  • Find a trainer near you
  • Visit a nearby distributor for a demonstration

What is the warranty of the Mako?

Arbiter sets a new standard for the warranty of a digital backflow gauge:

  • Arbiter warrants that all Mako gauges sold shall be free from defects in workmanship and manufacturer’s defects for (5) five years. Contact Arbiter with service or warranty questions. 
  • Warranty for accessories (hoses, soft padded case, valves, etc.) are limited to (1) one year. 
  • Consumables (batteries, water filters, etc.) do not have a warranty.

Exact terms and conditions about the warranty are found in the Mako operator manual

 

 

Why is USC approval important?

  •  As the most prominent independent foundation dedicated to cross-connection control USC FCCCHR maintains the strictest and most well-regarded standards for backflow prevention assemblies themselves as well as for the field test kits. 
  • The USC FCCCHR requires a field test kit that is rugged and reliable, accurate, and all wetted components must be constructed of food-safe materials. 
  • The Mako is the ONLY field test kit to meet these high standards. 

 

The units are in kPaD, how do I get back to PSID?

  • With the Mako powered off, press and hold down the Capture button while powering on the Mako: this will toggle the units from kPaD to PSID.


I want kPaD, how do I get them from PSID?

  •  With the Mako powered off, press and hold down the Capture button while powering on the Mako: this will toggle the units from PSID to kPaD


How to I enable the Bluetooth?

  • With the Mako powered OFF, press and hold down the Capture and Back buttons while powering ON the Mako. You should now see the flashing "wireless signal bars" on the display. 


How do I disable the Bluetooth?

  • With the Mako powered OFF, press and hold down the Capture and Back buttons while powering ON the Mako. You should no longer see the flashing "wireless signal bars" on the display if the Bluetooth was previously enabled.  

 

    Does the Mako require annual calibration?

    • Yes, like all backflow test kits, the accuracy of the Mako must be verified by a lab standard. We recommend having this done annually.
    • The verification lab must be properly equipped with an up-to-date, certified reference standard. 
    • Find a verified Mako calibrator

     

    What's the problem if I use a calibrator not on the calibration map?

    • If you want to use a calibrator who has not been verified by Arbiter, they should still be able to verify the accuracy status of the Mako gauge. However, they will likely NOT be able to service the Mako properly, nor will they likely be able to update the calibration date written to the Mako itself.
    • Feel free to have them reach out to us at 503-847-4936 or use our contact form at the bottom of the page to inquire about how to get verified. 

     

    What if I'm experiencing an issue with my Mako?